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Effective Communication -
Listening and Questioning Skills
The key to effective
communication is understanding what the other person is trying to say. You can
only do this through active listening and asking
intelligent questions. If you've ever been in a meeting where two
parties are just talking at each other you'll know exactly what we
mean.
If the person you are communicating with believes you are
genuinely interested in understanding their point of view you begin to
build relationships based on trust and respect.
This will making dealing with that individual and gaining agreement easier in
the future.
This course is for those who wish to improve their
confidence and persuasiveness in communicating with colleagues, suppliers and
customers. The programme covers:
- Introduction to
Communication
- Communication
Styles
- Barriers to
communication
- Active
Listening
- Importance of
listening
- Hearing the message behind the
words
- Verbal and non-verbal
cues
- Dealing with
aggression
- Questioning
Skills
- Open and Closed
questions
- Questioning technique -
probing, information seeking
- Uncovering real needs and
concerns
- Gaining
Committment
- Testing
understanding
- Responding to
concerns
- Looking for
agreement
If you would like to discuss running
this programme in more detail, please call Jon Howarth on 01604
883541. |
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For an informal
discussion please call 01604 883541 |
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